Get Help Fast With Emergency Response
Call at (404) 585-1169
Get Help Fast With Emergency Response
Call at (404) 585-1169
Call ERS About Water Damage | Request a Callback
If water has entered your Stone Mountain property through a leak, overflow, or damaged building opening, explain both the apparent entry point and the areas affected. The cleanup scope and repair of the source may be separate parts of the work.
Provide your full property address so we can confirm service and current response availability. For an active water emergency, call rather than wait for a callback; arrival timing depends on crew availability, travel conditions, and the situation at the property.
Let us know if water is still entering or if damage is visible on more than one level. Do not climb onto a roof or enter an unsafe area to gather details before calling.
You do not need to know the full extent of the damage before contacting us. Share what you can safely observe, and do not enter an area with electrical, structural, or contamination hazards to collect more information.
The work starts with understanding the affected areas and the apparent water source. The applicable scope may include:
Not every loss requires every service. Learn more about our water damage restoration services.
Testimonials
A burst pipe sent water spewing all over the first floor of my home, damaging the walls, cabinetry, and ruining the flooring. It was a mess! But Mr Hurst, Chase, Sabas, and the rest of the crew worked diligently to restore my house to good-as-new condition as quickly as possible.
They responded quickly to my emergency and got my water leak under control. They were careful and friendly as they worked and cleaned up after themselves.
Excellent experience. Honest group who truly care about doing the right thing while performing our mold remediation.
The best company and crew in the area, they help me a lot to have a beautiful home without damages. Thanks Larry and Sabas for the support and compromise with your customers!!!
Thank You ERS. When our house flooded Cory and Adnonay helped get us through the insurance hassle. The basement flooded when a toilet and sewage pump backed up causing a horrible mess.
From your first call through agreed repairs, here is what to expect.
Explain the address, apparent source, affected areas, and access conditions so we can confirm availability.
The team evaluates moisture conditions and explains the proposed scope.
Water removal, cleaning, drying, and material decisions are matched to the conditions.
Moisture readings and material conditions guide the next stage.
We discuss the agreed work and remaining decisions once conditions are appropriate.
The extent of damage, affected materials, and repair scope influence the timeline. We explain the expected stages after assessment instead of promising a fixed completion date.
Water damage cleanup and repair of the entry point are separate scopes. Describe the roof or building damage when you call so the assessment can address the next steps and whether another qualified trade is needed.
Call with the full property address to confirm service availability and an estimated arrival window. Timing depends on crew availability, travel conditions, and the circumstances of the loss.
ERS discusses water damage mitigation and the agreed repairs that may follow. Fixing the source, such as a pipe or appliance, is a separate scope and may require another qualified trade.
Coverage depends on the policy and the cause of the damage. Contact your insurer about coverage and claim requirements; ERS cannot guarantee claim approval or payment.
Tell us the source is unknown and describe the areas you can safely observe. Mention suspected sewage or other hazards when arranging the assessment, without entering an unsafe area to investigate.
Drying depends on the materials, extent of damage, and progress readings. The team discusses the expected stages after assessment and explains any changes to the scope.
Tell us what happened, the property address, and which areas appear affected. We can discuss the next steps and confirm current service and response availability.