Privacy Policy

Emergency Restoration Services is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard the personal information you provide through our website, forms, and communication channels.

1. Information We Collect

We may collect the following information when you interact with our website or submit a request: Full Name

• Email Address
• Phone Number
• Property Address
• Type of service requested (e.g., water, fire, storm, mold restoration)
• Any additional information voluntarily provided in forms or communications

• Browser type and version
• Time zone setting
• Device type
• Pages visited and time spent on our site

2. How We Use Your Information

The information we collect is used for the following purposes:

• To respond to service inquiries and provide estimates or inspections
• To schedule and perform emergency restoration services
• To improve our website and customer experience
• To communicate with you regarding updates, offers, or relevant services (only if you opt-in)
• To comply with legal obligations

3. Sharing Your Information

We do not sell or rent your personal information to third parties. We may share your information with:

• Authorized ERX personnel for service coordination
• Third-party service providers that help us operate our website or systems (under confidentiality agreements)
• Insurance companies, when required and authorized by you, to support claims
• Legal authorities if required by law

4. Data Security

We use industry-standard encryption and security measures to protect your personal information. However, no online transmission or storage system is 100% secure, so we encourage you to contact us directly for any sensitive concerns.

5. Your Rights

You may request access to, correction of, or deletion of your personal information at any time by contacting us at Larry@emergencyrestoration.net. If you receive marketing communications, you may opt out at any time.

6. Cookies

Our website uses cookies and similar technologies to enhance user experience and track site performance. You can adjust your browser settings to block or delete cookies if you prefer.

7. Third-Party Links

Our website may contain links to third-party websites. ERX is not responsible for the content or privacy practices of those websites.

8. Children’s Privacy

Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children.

9. Policy Updates

We may update this Privacy Policy from time to time. All changes will be posted on this page with the updated effective date.